FAQ

We strive to make your online shopping experience as easy as possible. If you need further assistance, feel free to email us anytime at sales@rangesound.com and we’d be happy to help! 

HOW DO I MAKE A PURCHASE?

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards! 

1. Click on an item to view all the available details.
   Select the details (if any), and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
   c. Click on ‘Next’ once you’ve finalised your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
   d. Pay via Paypal or CC/DC card and voila, you’re done!  

IS YOUR WEBSITE SAFE OR IS THIS A SCAM? WHY SHOULD I TRUST YOU?

Please rest assured that this is a legitimate website. We are still pretty young, having started in 2017, but we’re working hard to get ourselves better connected with the worldwideweb. In the meantime, feel free to email us at anytime or look us up on Instagram.
With regards to payment issues, we use PayPal (www.paypal.com), the #1 trusted online payment system and Stripe. All our transactions go through payment system and we do not have access to any of your credit card information.

CAN I EXPEDITE MY ORDER?

Depending on your country, shipping may take anytime from 10-25 business days. However, we prefer to give a range of 8-20 business days for the USA (business days do not include Saturdays, Sundays and Public Holidays), and 10-25 business days to other countries in case of unexpected delays. Please note that packages to South Africa, South America and Middle Eastern countries tend to take a little longer than orders going to the US or UK. All packages are shipped with a tracking number and delivery confirmation. In order to keep prices low, this is the best option for now, but we promise it’s worth it! 
If you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and allay your concerns. 

I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

For each order, items will usually be shipped within 1-2 working days. Usually it takes less, but we just want to be safe. Also, do note that sometimes during spikes or surges in order volume, processing times may be delayed by an additional 1-3 business days. 

I HAVE PLACED AN ORDER, HOW DO I TRACK IT?

All shipped orders can be tracked at :

17track.net or usps.com (for US orders)

With the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 3-5 business days for the postal system to reflect the status. Do understand that because it is our port of departure deals with consistently high volumes of traffic in terms of out-going packages, there may sometimes be a delay in your tracking number being updated in the system. However, please rest assured that once you are issued a tracking number, it means that our shipper has already collected the package and prepared it for shipping. 

INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $15USD shipping charge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be redelivered back to us before being re-sent, depending on circumstances. 

Orders ‘Returned to Sender’ by the carrier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer. 

YOUR PRICES ARE IN USD, HOW DO I CONVERT TO MY LOCAL CURRENCY?

When you make payment, payment system will convert the amount into your local currency. Alternatively, you may also do a currency conversion at:
xe.com/ucc